Before you pay

Before you transfer

5 things to check before you send any money.

1. Details from the shop itself. Pay using the details on your order page, or the payment link the shop sends you from the number you ordered from. Do not pay with a link or number that reached you from anyone else.
2. The name. Before you confirm the transfer in your bank app, compare the beneficiary name (if it is shown) with the account name on your order page. If your order page shows no name, ask the shop for the name before you send.
3. The amount. Match the amount with your order, in dinars, including the three digits after the point.
4. No one rushes you. If someone pushes you to pay now, or sends you a link from a number that is not the shop's, or a second link after the one the shop sent, stop and message the shop from your order page.
5. Keep the proof. Keep the transfer screenshot and the reference number, and upload it on your order page.

Links and transfers to a fraudulent beneficiary are among the scam types named in the Times Kuwait report of 7 October 2026. The other points are general notes.

Checking a WAMD receipt (for shop owners)

Your customer uploaded a transfer screenshot? Five steps before you confirm the order.

1. Open your bank app and see the money has arrived. The screenshot alone is not proof.
2. Match the amount, reference number and time with the order and with your account.
3. Do not hand over the order before you see the money arrive.
4. "I sent it by mistake, please send it back"? Do not return money through a link sent to you. Open your bank app or call your bank and check your account.
5. Do not send a personal payment link from your bank. Use WAMD, or a link from your shop's payment gateway.

What 1Line does not ask you for

• We do not ask you for your card number, its PIN or your bank password.
• We do not ask you to send us a code that reached you from your bank or anyone else.
• You type your 1Line sign-in code yourself on the sign-in page only, and you send it to no one.

If something goes wrong with your order

1. Message the shop from your order page. The shop sold to you, and it answers about your order.
2. Keep the transfer screenshot and the reference number.
3. 1Line does not hold your money, so it cannot return it. If a refund is due, it comes from the shop.
4. If you think it is a scam, contact your bank through its official channels (the number inside the app or on your card).

Straight answers.