Deleting your data
Last updated: 29 October 2026
The Arabic version prevails if the versions differ.
When 1Line holds your data, we complete your deletion request within 30 days of confirming who you are; copies in encrypted backups disappear within 35 days. You can ask at any time. This page explains how, for shop owners, their customers and people who used 1Line through WhatsApp or Instagram.
Shop owners
Tell the 1Line team member who set up your shop. We confirm it is you, then delete your shop, its products, settings, WhatsApp records and connections from the live service within 30 days. Copies in our encrypted backups disappear when those backups expire, within 35 days. Orders may need to be kept longer where the law requires records of sales; we will tell you if so.
Customers of a shop
Your order details belong to the shop you ordered from, so please ask that shop first. The shop can pass your request to the 1Line team member who set it up. If you have a 1Line account, you can download or delete it yourself from your account page at any time.
Instagram and Facebook (Meta)
If you connected Instagram to a 1Line shop, you can remove 1Line from your Instagram settings (Settings → Apps and websites) or ask Meta to delete your data. Meta then tells us, we remove the stored Instagram access at once and give you a confirmation code. You can check the status on this page with that code.
1Line does not run a public WhatsApp number yet. When it does, messages to it will pass through Meta's WhatsApp Business Platform, and this page will explain how to delete what 1Line keeps from them. When a shop is set up, 1Line may send the owner one WhatsApp message saying the shop is ready. To delete what 1Line keeps about it and about any reply (message IDs and the time of the reply), follow the steps for shop owners above.
Contact
1Line does not have a public email address or WhatsApp number yet. Until it does, shop owners can tell the 1Line team member who set up their shop, and customers can contact the shop they ordered from, which can pass the request to the 1Line team.